The user-friendly interaction between the mhealth user (both patients and healthcare professionals) is crucial for the development of new mhealth products and services. So much can go wrong preventing acceptance and ruin a good concept. In a survey published in the Journal of Medical Internet Research (JMIR) German researchers found that only 6% of a group of diabetic patients were using apps. In all, 90 per cent didn’t understand the apps’ functions, while 66 per cent couldn’t get a handle on menu navigation or labels, 48 per cent felt the font sizes were too small, 48 per cent didn’t recognize touch-sensitive areas, 38 per cent felt the apps ”lacked individually important functions” and 34 per cent felt they were unnecessary for their needs.

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